United Health Group-How to get hired in 22 days
Patience, persistence and perspiration make an unbeatable combination for success.
Looking back over the past 22 days and reading through some of my journal entries I have to take a moment to reflect on the process of getting hired at United Health Group. My journey to my current position started in June after the unfortunate death of my 13y/o brother. I made a decision to move from Honolulu, HI to Duluth, MN to care for my grieving mother.
Before the move I decided if I was going to work in the health care industry AGAIN that I wanted to work in health insurance. Having worked as a medical assistant in the military I did not worry much about going to the doctor or picking up medication, however after leaving the military in 2007 I was faced with the looming fear of getting sick. How was I going to pay for a doctors visit in this new civilian world.
Fear and curiosity led me to start working for a community health center as a medical assistant. I found helping the community rewarding but I met many patients who shared my fear of being sick but not being able to pay to see a doctor. I vowed to myself if I were to pursue another career it would be in health care administration, to help patients like myself get pass the challenges of having affordable health care and getting the treatment and medication they so desperately needed.
My search started on Craigslist, indeed.com and justhired.com. Laying out a plan of applying for medical administration positions with low pay but high learning curves I felt would help me grow and place me in the right place at the right time. July 15, 2012 I applied for a customer care professional job online at United Health Group (UHG) and after a few days I received the dreaded recruiter email notifying me the company chose another candidate. I was not discouraged! I started doing more research on the company, and the culture of working for UHG and my curiosity turned into a mission.
I updated my résumé, cleaned up my LinkedIn profile and combed through hours of google search results to make sure if provided an opportunity to interview for this position I would be ready to answer any questions presented to me. I applied four times before I would receive a call from a recruiter informing me “we have reviewed your résumé and would like to set up a phone interview.” I was happy but kept my elation private until I completed the 300 questions pre interview questionnaire to make sure I was psychologically ready for the job.
My phone interview lasted just over 2.5 hours and covered in detail dates, locations, position titles and responsibilities for ALL my earlier jobs. Finally before the interview ended my interviewer asked “do you have any questions for me?” Yes I responded, just one question I need to know. “Working for the company, what is one thing you feel set’s United Health Group apart?” Her answer was simple and to the point. “The people” She did not need to clarify any further, and I quickly ended the conversation.
I was called later that day to set up a face to face meeting, where the final decision of my employment would be determined. I spent the night reviewing and focusing my efforts on possible question angles I had not covered in my earlier studies. My appointment was scheduled for 10 am so I ensured I arrived 30 min early to check any final details lost during the previous night sleep. Ten minutes before my scheduled time two people walked up to me and kindly requested I follow them. Sitting for a summary interview I must admit had my stomach churning but in just under 1 hour I had my keys, portfolio and hopefully a new job.
48 nerve wrecking hours passed without a word from the recruiting staff. I honestly thought I had overlooked some small detail, and was starting to doubt my ability to interview well. Finally on 28 September 2012 at 0847 all my hard work and sacrifice were accepted as the newest Health Advisor at United Health Group.
You cannot control the decision to hire you, and you cannot control the time you wait to hear if you are hired, but hopefully through reading this page in my journey; you now know how to “Get hired at United Health Group in 22 days.”