Simple-Not A Happy Camper

Simple I am not a happy camper right now!  Why you may ask?  Let me explain how this small inconvience has spiraled into a major problem.  While working out I received notification from my Simple team letting me know there was some questionable activity on my account (see photo below)


I rushed out of the gym to call Simple to confirm I have never heard of Lazeda from Thailand.   The young lady who helped me did her best to assure me my money was safe and that she was deactivating my card and would send a replacement out to me as soon as she could.  I explained I had to catch a flight next weekend and would be out of town and I needed this resolved.  She overnights the card to me and it arrives one day early (awesome job), now the problems start..
I rush home to get the package before my rental office closes and activate my  card and request Apple Pay Set Up.  Activation of the card is complete so I go through the task of updating all my accounts (HULU, Netflix, Apple Music etc) only to get errors ” your card information is incorrect“. I was puzzled and continued to enter information thinking I was missing a number or expiration date.  Finally I pick up the phone and called to track down the problem, and was informed of the following:

1) Your card was shipped out so quickly we were unable to create your account. But that will be resolved by 11:55 pacific time. 

WTF are you talking about?  Creating my account?  I already have an account  with Simple why do you need to create a new one? 

2) Repeat Call (7 min later) second agent explained this was a “unique” case and that again “this rarly happens” which leads me to beleve this has happened in the past but this was not covered in a FAQ 

After my second call I was so frustrated with the situation that I was never informed my card would have to be relinked to my account after it was shipped, that I considered taking my business else where.  

Let me be clear about this post, I am not blowing off steam or venting my emotions, but rather informing others who will eventually have to have a card replaced due to stollen wallets or questionable activities need to know they MAY receive a card they cannot use for 24 hours after activation.  

Fee free to contact me if you have any further questions! 


Let me know what you think?

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