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CategoryLesson Learned

Are You A Personal Brand?

I’m a personal brand, and so are you.  The lesson I learned yesterday when a senior agent asked me about being a brand ambassador at work.  I remarked ”I am a brand”  his response to me was ”I don’t believe you.” You don’t have too!  35,000 people believe me as I pulled up my Tubebuddy 40,000 view count certificate I printed out to remind myself why I make videos.  

Chicago Update-30 days

Wow it seems like just yesterday I was packing my things up in kitchen to prepare for the formal move to Chicago. Now 30 days later I have achieved a few goals I set out to complete when I arrived.

Social Media in Customer Service

Social Media in Customer Service- My job asked me to write a blog regarding social media and how it is changing the way companies are doing business. What do you do when you have a problem with a specific company? Do you call customer care/support and sit on the phone in the “phone que” waiting on a customer service representative to answer the phone? Or do you write a well worded email that outlines your problem? I guess I believe in doing things a bit differently. I think that companies today should incorporate staff that address social media needs in respects to customer service. As most of you know I work in the customer service business and I speak to satisfied and angry customers everyday, but I have started to see a trend develop that prompted me to write this article about it.

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By Dan Sims

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