Social Media in Customer Service- My job asked me to write a blog regarding social media and how it is changing the way companies are doing business. What do you do when you have a problem with a specific company? Do you call customer care/support and sit on the phone in the "phone que" waiting on a customer service representative to answer the phone? Or do you write a well worded email that outlines your problem? I guess I believe in doing things a bit differently. I think that companies today should incorporate staff that address social media needs in respects to customer service. As most of you know I work in the customer service business and I speak to satisfied and angry customers everyday, but I have started to see a trend develop that prompted me to write this article about it.